Question 1

How do I place an order?

Accepted Answer

Head to our shop, find the products you need, and add them to your basket. At checkout you can create a new account or sign in, enter your delivery address, and pay by card, PayPal, bank transfer, or crypto. You'll get an instant confirmation email with your order summary.

Question 2

Do I need a prescription to order?

Accepted Answer

Some medicines require a valid UK prescription — these are clearly labelled on the product page. Upload a photo of your prescription at checkout and our pharmacist will verify it before anything is dispatched. Products marked 'over the counter' can be ordered with no prescription required.

Question 3

Can I change or cancel my order after placing it?

Accepted Answer

You can amend or cancel within 2 hours of placing your order by emailing info@adderallblog.com or calling us. Once an order has been picked and dispensed by our pharmacist, we are unable to make changes due to pharmacy regulations. Contact us as early as possible and we'll do our best.

Question 4

Is there a minimum order value?

Accepted Answer

No minimum at all. That said, orders over £250 qualify for free standard delivery across the UK, and we regularly run bundle deals that make larger orders even more cost-effective.

Question 5

What delivery options do you offer?

Accepted Answer

Standard Royal Mail delivery (1–3 working days) is available on every order. Express courier delivery (next working day, order before 2 PM) is offered at checkout for a flat fee. Free standard delivery applies on orders over £250.

Question 6

Do you ship internationally?

Accepted Answer

We currently deliver to UK addresses only. International shipping is something we are exploring, but prescription medicines face strict cross-border regulations that vary by country. Sign up to our newsletter to be the first to know if this changes.

Question 7

How do I track my order?

Accepted Answer

Once your order ships you'll receive an email with a Royal Mail or courier tracking number. You can also log into your account and visit 'My Orders' for a live status update, or use the Track Order link in the site header.

Question 8

What happens if I miss the delivery?

Accepted Answer

Royal Mail will usually leave a card with instructions. You can rearrange delivery for a different day, or collect the parcel from your nearest sorting office within 18 days. For courier deliveries, you'll be given options to reschedule or redirect to a pickup point.

Question 9

How do I upload my prescription?

Accepted Answer

During checkout you'll see an upload prompt. Take a clear photo or scan of your valid UK prescription (JPG, PNG, or PDF) and attach it. Our pharmacist will review it within a few working hours and contact you if anything is unclear.

Question 10

How long does prescription verification take?

Accepted Answer

Most prescriptions are reviewed within 2–4 hours during working hours (Monday to Friday, 9 AM–6 PM). Orders placed on weekends or bank holidays are processed the next working day. If we need additional information, we'll reach out by email or phone.

Question 11

Can I reuse a prescription for repeat orders?

Accepted Answer

Yes — once verified, your prescription stays on file and can be used for repeat orders within its validity window (typically 6 months from the date it was issued). You'll still need to confirm the order each time, but you won't need to re-upload the same document.

Question 12

Can I return medication?

Accepted Answer

Prescription medicines cannot be returned once they have been dispensed — this is a legal requirement under UK pharmacy regulations. Non-prescription items in their original, sealed packaging can be returned within 14 days for a full refund.

Question 13

How do I request a refund?

Accepted Answer

Email us at info@adderallblog.com with your order number and the reason for your refund request. We'll confirm the next steps and process the refund to your original payment method within 5–10 working days.

Question 14

What if my order arrives damaged or incorrect?

Accepted Answer

Contact us within 48 hours of delivery with a photo of the item. We'll arrange a replacement or full refund immediately — no quibble, no extra charges. Please keep the original packaging so our courier can collect it if needed.

Question 15

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, and American Express via a PCI DSS-compliant processor. You can also pay by PayPal, Apple Pay, bank transfer, and cryptocurrency (Bitcoin, Ethereum, USDT). Cash on delivery is available for qualifying UK orders.

Question 16

Is it safe to enter my card details on your website?

Accepted Answer

Yes. Every page on our site uses 256-bit TLS encryption. Our payment processor is fully PCI DSS Level 1 compliant — the highest industry standard for handling card data. We never store card numbers on our own servers.

Question 17

Do you offer buy-now-pay-later or payment plans?

Accepted Answer

Not currently. Full payment is required at the time of ordering. We are evaluating buy-now-pay-later options and will announce any new payment methods via our newsletter and social channels.

Question 18

Do I need an account to place an order?

Accepted Answer

Yes. An account lets us securely store your prescription records, track your order history, and save your delivery details for faster checkout on future orders.

Question 19

How do I reset my password?

Accepted Answer

Click the 'Forgot Password' link on the login page, enter the email address you registered with, and you'll receive a reset link within a few minutes. Check your spam or junk folder if it doesn't arrive.

Question 20

How do I delete my account?

Accepted Answer

Send a deletion request to info@adderallblog.com from your registered email. We'll process it within 30 days in line with UK GDPR. Please note that account deletion is permanent and cannot be undone.

Frequently Asked Questions

Ordering

Delivery

Prescriptions

Returns & Refunds

Payment

Account

Still Have Questions?